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Help Center

How can we help you?

Find quick answers about registration, your profile, searching for matches and keeping your account private.

Getting Started

Registration, eligibility and creating your account.

Is registration free?

Yes. Creating a profile on MatrimonialPartner, adding photos and browsing matches is completely free.

Who can register on the site?

Women aged 18 or above and men aged 21 or above who are legally eligible to marry in India. The profile can be created by the person themselves or by a parent, sibling or relative on their behalf.

What details do I need to register?

Your name, gender, date of birth, mobile number and location. You can add education, profession, family details and photos later to get better matches.

How long does it take for my profile to go live?

Our team screens every new profile, which usually takes less than 24 working hours. You will receive a call or message once it is approved.

Your Profile

Editing details, adding photos and family information.

How do I edit my profile?

Log in and open your profile settings. Every field except your date of birth and gender can be changed at any time. To correct those, please contact our support team.

What kind of photos should I upload?

Clear, recent photos where your face is visible work best. Group photos, heavily filtered pictures and images with contact details written on them are not approved.

Why was my profile or photo not approved?

Usually because of missing information, an unclear photo, or contact details written in the profile text. Our team will tell you what to change, and you can resubmit right away.

Can I create a profile for my son or daughter?

Yes. Choose who the profile is for while registering. Please keep the details accurate and make sure your son or daughter has agreed to the profile being created.

Connecting with Matches

Sending interests, chatting and sharing contact details.

How do I contact someone I like?

Send an interest from their profile. Once they accept, you can chat and decide together when to share phone numbers.

What if a member does not respond?

Members respond at their own pace, and some take time to discuss with family. If there is no reply after a couple of weeks, it is best to keep exploring other matches.

Can your team help arrange a meeting?

Yes. Our advisors can speak with both families, help coordinate a first conversation and share safety tips before you meet.

Privacy & Account

Photo privacy, hiding your profile and deleting it.

Who can see my phone number?

Nobody, by default. Your number is shared only with members whose interest you accept, and only when you choose to share it.

How do I hide or delete my profile?

You can hide your profile from search at any time in your settings. To delete it permanently, use the delete option in settings or ask our support team.

I forgot my password. What should I do?

Use the Forgot Password link on the login page. We will send a reset link to your registered email or mobile number.

Personal Assistance

Talking to an advisor and requesting a callback.

What does a relationship advisor do?

Advisors understand your preferences, suggest suitable profiles, help with your profile and stay in touch with both families until you are comfortable moving ahead.

How do I talk to an advisor?

Call us on 78568 22220 or 91223 92045 (Mon – Sat, 10 AM – 7 PM), or fill in the form on our website and we will call you back.

Still need help?

Our advisors speak Hindi and English and are happy to guide you or your family.