Your privacy matters

MatrimonialPartner ("we", "us", "our") is a matrimonial service based in Ranchi, Jharkhand, that helps individuals and families find a life partner. This policy applies to our website, our advisors' calls and messages, and any related services.

We process personal data in line with the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023. By using our services, you agree to the practices described here.

Information you give us:

• Account details: name, gender, date of birth, mobile number, email address and password.
• Profile details: religion, community, mother tongue, education, profession, income range, family background, location, partner preferences and photos.
• Enquiry details: your name, phone number and preferences when you fill in a callback or lead form.
• Messages you send to other members or to our team, and reports you submit.

Information collected automatically:

• Device and browser type, IP address, pages visited and the time of your visit.
• Cookies and similar technologies, described below.

Some profile details, such as religion or community, are shared by you voluntarily to find suitable matches. You choose what to provide.

• To create and display your profile and show you relevant matches.
• To screen profiles and keep the platform safe from fake or abusive accounts.
• To let our advisors contact you by call, SMS or WhatsApp about your profile, matches or enquiry.
• To respond to your questions, complaints and reports.
• To improve our website and services, and to understand how they are used.
• To comply with legal obligations and respond to lawful requests from authorities.

We do not sell your personal information.

Your profile is designed to be seen by other members looking for a match. Your name, age, location, education, profession, family details and photos may be visible to them.

Your phone number and email address are hidden by default and are shared only when you choose to share them. You can hide your photos or your entire profile at any time.

We share personal information only in these situations:

• With other members, as described above and as you choose.
• With trusted service providers who host our website, store data (for example, cloud spreadsheets and servers), send messages or process payments. They may use your data only to provide services to us.
• With police, courts or government authorities when required by law, or to protect the safety of our members.
• With a buyer or successor if our business is merged or sold, under the same privacy commitments.

We use cookies and browser storage to keep you signed in, remember your preferences (for example, whether you have already seen our enquiry pop-up) and understand how visitors use the site.

You can block or delete cookies in your browser settings, though some features may not work properly without them.

We use reasonable security practices, including encrypted connections (HTTPS), restricted staff access and secure service providers, to protect your information.

No method of storing or sending data over the internet is completely secure. Please keep your password private and contact us immediately if you suspect misuse of your account.

We keep your information while your account is active. If you delete your profile, we remove it from public view immediately and delete or anonymise your personal data within 90 days, except where we must keep it longer to meet legal obligations, resolve disputes or prevent fraud.

You have the right to:

• Access a summary of the personal data we hold about you.
• Correct or update inaccurate or incomplete information.
• Withdraw your consent and ask us to delete your data.
• Nominate another person to exercise your rights if you are unable to.
• Raise a complaint with our Grievance Officer, and then with the Data Protection Board of India.
• Opt out of promotional calls and messages at any time.

To use any of these rights, email us at matrimonialpartner.com@gmail.com. We may need to verify your identity before acting on a request.

Our services are only for women aged 18 and above and men aged 21 and above, as per Indian marriage law. We do not knowingly collect data from anyone under 18. If we learn that a profile belongs to a minor, we will delete it.

We may update this policy from time to time. We will change the date at the top of this page whenever we do.

If you have any questions or complaints about how your data is handled, contact our Grievance Officer:

• Email: matrimonialpartner.com@gmail.com
• Phone: 78568 22220, 91223 92045 (Mon – Sat, 10 AM – 7 PM)
• Address: MatrimonialPartner, Ground Floor, Tuk Tuk Palace, East Jail Road, Tharpakhna, Lalpur, Ranchi, Jharkhand 834001

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.